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- >Return Policy
RC AMERICA RETURN POLICY
30 DAY SATISFACTION GUARANTEE
We will accept for Exchange or Refund to Original Payment Method, any New and Unused product you order from RC America that does not meet your complete satisfaction within 30 days of purchase. In the case where you are not within the time frame with your return, please give us the opportunity to provide a solution. The process will be fast and simple. Please call or email us and we will attempt to address your needs. RC America reserves the right to charge a restocking fee of 15% on returned merchandise that is not returned in its original packaging free of labels, tags, etc.
DISCONTINUED, CLOSE-OUT OR CLEARANCE ITEMS
Discontinued, close-out or clearance items are final sale items and are ineligible for returns or exchanges. Should there be a specific problem with the item feel free to contact us via phone or email to see how we can resolve the issue.
If you receive an item that is damaged or defective, please contact Customer Service immediately by phone or email. We will repair or exchange defective products according to our warranty policies. Please note: RC America reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
HOW TO RETURN MERCHANDISE TO RC AMERICA
Email or call one of our helpful Customer Service Representatives. If you are contacting RC America by email, please include your Account Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.
While packing the merchandise to return to RC America, please use packing fillers inside the box to protect the items from damage during shipping.
Please insure any packages being returned to RC America. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. RC America is not responsible for returned merchandise that is lost or damaged in transit.
Reimbursement may take 1-3 business days after the package has been received.
For product repairs fulfilled RC America, please allow an additional two business days for inspection and testing.
Should you need further assistance or have any additional questions, you can reach us by telephone at 214-744-2400, Monday thru Thursday, 9 a.m. to 6 p.m. and Friday 9 a.m. to 1 p.m. Central Standard Time.
DAMAGED PACKAGE CLAIMS
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please contact us via phone or email and keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. RC America may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
All items should be packed to assure no damage is incurred during shipping. RC America is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by RC America (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
Please make sure to send your items, INSURED AND TRACKABLE, to:
2030 Century Center Blvd, Suite 15
Irving, TX 75062 USA
LOST PACKAGE CLAIMS
If you have not received your order, and feel your package may be lost, please contact us. Before we can file a claim for a lost package, we must allow the U.S. Postal Service or FedEx the full time allotted for delivery. Please allow us 2-8 business days to contact the shipping carrier regarding your missing package. Please do not open a PayPal claim against the order, as this will further delay the process.
Here is the time table for tracing lost packages via USPS:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped