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POLICIES
WHAT IS THE REFUND POLICY?
We do not refund. In the case of defective products,
we repair or exchange this product only. If a product
has manufacturing defect, email to info@RCAmerica.com
for further information.
WHAT IS THE RETURNS POLICY?
In the case of defective products, we repair or
exchange this product only. If a product has manufacturing
defect, email to info@RCAmerica.com
for further information.
WHAT IS "EXCHANGE OF PRODUCTS" ?
X-SHOP including Xray, Hudy, Max Power and RC
America online ordering shops may revise and discontinue
products at any time. X-SHOP will ship products
that have the same functionality and performance
of the products ordered, but differences between
what is shipped and what is described in a specification
sheet or catalog are possible. The parts and assemblies
used in building X-SHOP products are selected
from new and equivalent-to-new parts and assemblies
in accordance with industry practices. Spare parts
may be new or reconditioned.
CAN I PURCHASE XRAY or HUDY PRODUCTS AT
MY LOCAL HOBBY SHOP?
We support all local hobby shops. Therefore we ask
that if you have a chance or possibility to purchase
XRAY, HUDY, Max Power or RC America products at
your local hobby shop, please do so. Support your
hobby shop like we do. Click here
for the list of dealers, who stock XRAY or HUDY
products.
HOW DO I FIND OUT IF MY LOCAL HOBBY SHOP SELLS XRAY
and or HUDY PRODUCTS?
Click here
for the list of all hobby shops around the North
America that stock and sell XRAY and or HUDY products.
WHAT IF MY LOCAL HOBBY SHOP, DOES NOT STOCK
OR SELL XRAY PRODUCTS?
If your favorite hobby shop does not display XRAY
products on the shelves and you would like to purchase
XRAY products in that shop, please fill in the form
on this
page and we will contact your hobby shop to
negotiate the conditions to display and sell our
line of products in that store.
ACCOUNT INFORMATION
WHY DO I NEED AN ACCOUNT?
To place an order, you must be signed in to your
account. If you do not have an account, click "Create
an Account" on the Shopping Cart page in XSHOP
or ESHOP click on Log-on in the top right corner
where you can find a sign-up form. This will take
you to the New Customer Account page. Creating an
account is free and easy, and your information will
only be used to process and ship orders. If you
do not have an account with Paypal, simply just
click “Add to Cart Button” it will take
you to the Paypal page. When in there click “Join
Paypal Today Button”, this will bring you
to a short form to fill out. This will take only
a few minutes of your time. Creating an account
with Paypal is safe, free and easy. Your information
will only be used to process and ship orders. For
your privacy & security check our privacy
& security statement.
HOW DO I CREATE A NEW ACCOUNT?
From the main X-SHOP or E-SHOP page, click on
the link "Log on here!" in the upper
right corner. On the login page that appears,
click on the button "Create Account"
in the New Customer section. Then click on the
button "Register Now." Follow the easy
steps which will lead you through creating your
new account. After you have completed each screen,
click on the button "Continue" (or to
go back to the previous screen, click on the button
"Previous"). When you have finished
filling in the final 3rd screen, click on the
button "Finish". When you receive the
confirmation that your account has been successfully
created, your initial password will be e-mailed
to the address that you specified. We advise that
you change your password after you log into your
account for the first time. If you do not have
an account with Paypal, simply just click the
“Add to Cart Button”, it will take
you to the Paypal page directly. When in there
click “Join Paypal Today Button”,
this will bring you to a short form to fill out.
This will take only a few minutes of your time.
Creating an account with Paypal is safe, free
and easy. Your information will only be used to
process and ship orders.
WHAT IF I HAVE A QUESTION ABOUT A PRODUCT?
If you have a question about a product, an order,
or a topic, please e-mail us at info@RCAmerica.com.
HOW DO I CHECK OUT WHEN I AM DONE SHOPPING?
When you want to stop shopping and check out,
click on "Check-out" in the top-right
corner. When you want to change quantities of
selected products, click on the "View Cart"
link to bring you to your shopping cart page.
From there you can change quantities of selected
products, delete products, and then continue through
the checkout process to complete your order.
HOW DO I CANCEL MY ORDER?
This depends on whether or not your order has been
submitted. When you want to cancel your order, click
on the "View Cart" link to bring you to
your shopping cart page. From there you can change
quantities of selected products, delete products,
or you can also continue through the checkout process
to complete your order. If you already submit an
order and you really want to cancel it, please contact
us at info@RCAmerica.com.
You can also cancel your order by calling us at
RC America: phone# (800)519-7221.
WHAT IF I HAVE QUESTION ABOUT MY ORDER?
If you have a question about your order or you need
specific help, please contact us on info@RCAmerica.com.
You can also cancel your order by calling us at
RC America: phone# (800)519-7221.
WHAT HAPPENS IF A PRODUCT IS BACKORDERED?
Products on backorder will be shipped to you
without an additional shipping charge, which means
you will pay only for the goods and the shipment
is free. All backorders will be sent using FedEx
ground service. If you want the backorder to be
shipped by a faster shipping method, any additional
costs will be charged to you.
CAN I CANCEL A BACKORDER?
If you want to cancel a backorder in X-SHOP or E-SHOP,
log in to your account, go to "Order History"
and in the backorder table delete your backorder.
If you want to cancel a backorder in Max Power online
shop or RC America online shop, please contact us
at info@RCAmerica.com.
You can also cancel your order by calling us at
RC America: phone# (800)519-7221, we will delete
your backorder.
CAN I ADD A PRODUCT TO A BACKORDER?
No, you must place a new order.
CAN I DELETE A PRODUCT FROM A BACKORDER?
Yes, In X-SHOP or E-SHOP go to "Order History",
go into the backorder, and use "X" to
delete a product from the backorder. About your
Max Power or RC America online order please contact
us at info@RCAmerica.com.
You can also cancel your order by calling us at
RC America: phone# (800)519-7221, we will delete
your backorder.
WILL MY BACKORDERED ITEMS EVER BE DELETED?
Your backordered items will have a "backorder"
status in your account. You will be notified if
some of the products that have been placed on
backorder become discontinued; in this case the
backordered product will be deleted. Otherwise
all the backordered products will always stay
in your backorder until you either delete them
or receive them.
HOW LONG WILL IT TAKE TO SHIP BACKORDERED
ITEMS?
We cannot guarantee exactly how long it will
take to fulfill any/all backordered items. If
we are made aware that it may take some extra-long
time, we will contact you for advice.
CAN I PLACE AN ORDER OVER THE PHONE?
XRAY, HUDY, Max Power or RC America Products
can be accepted by phone orders Monday through
Thursday, 9 AM to 9PM Central Time Zone. Credit
card orders only. For phone orders please call:
(214)-744-2400.
AFTER I SUBMIT MY ORDER, HOW DO I FIND
OUT IF IT WENT THROUGH OKAY?
When you submit an order, you will receive a
confirmation message at the e-mail address associated
with your account.
PAYMENT & FINANCIAL
GENERAL PAYMENT INFORMATION
All available shipping options and your exact
shipping and handling charges (and any applicable
taxes) will be shown in your Shopping Cart after
you login to your account. However, orders weighing
more than 10lbs will be subject to additional
shipping charges determined once the order is
packaged. Please verify your shipping address
before placing your order. An additional shipping
charge will be applied if we have to re-ship an
item because of an address error
HOW IS TAX CALCULATED?
On all shipment being sent within the state TEXAS
will be charged 8.25% tax
HOW ARE SHIPPING CHARGES CALCULATED?
Shipping charges vary based on the service selected.
The rates listed below are for orders of 10lbs
or less. Orders exceeding 10lbs will be subject
to additional shipping charges determined after
the order has been packaged. FedEx ground shipments
are charged $ 10.00. FedEx Express Saver orders
are charged $ 20. FedEX 2nd Day orders are charged
$ 30. FedEx Overnight orders are charged $ 40.
Again, any orders over 10lbs will be subject to
additional shipping fees at the time of packaging.
CAN I PAY FOR MY ORDER IN ANY OTHER WAY
OTHER THAN CREDIT CARD?
No, credit card payment is the only possible
way. You can call in the order or process the
information online.
WHY WAS MY CREDIT CARD REJECTED?
If your credit card was rejected when you tried
to submit your order, the following may have occurred:
You may have selected a credit card type that
does not match the credit card number you entered;
for example, you may have selected "Visa"
as your method of payment but entered your MasterCard
number. Or, you may have entered your credit card
number incorrectly. Try re-entering your credit
card type and number.
SHIPPING INFORMATION
GENERAL SHIPPING INFORMATION
All available shipping options and your exact
shipping and handling charges (and any applicable
taxes) will be shown in your Shopping Cart after
you login to your account. Please verify your
shipping address before placing your order. An
additional shipping charge will be applied if
we have to re-ship an item because of an address
error.
DO I HAVE A CHOICE HOW MY ORDER WILL
BE SHIPPED?
All shipments will be sent using FedEx. All US
residents have these shipping choices:
1) FedEx Ground service -$10.00
2) FedEx Express Saver-$20.00
3) FedEx 2nd Day-$30.00
4) FedEx Overnight.-$40.00
WHAT HAPPENS IF I USE A MORE EXPENSIVE
SHIPPING METHOD AND SOME ITEMS ARE NOT AVAILABLE?
If your order cannot be completely filled (for
example, if some products are placed on backorder),
and you have selected a shipping method other
than FedEx ground service, you will be contacted
for advice.
HOW ARE BACKORDERS SHIPPED?
Products on backorder will be shipped to you
without an additional shipping charge, which means
you will pay only for the goods and the shipment
is free. All backorders will be sent using FedEx
ground service. If you want the backorder to be
shipped by some faster shipping method, any additional
costs will be charged to you.
WILL X-SHOP SHIP OUTSIDE THE USA?
Sorry, but shopping through the X-SHOP, E-SHOP,
MAX POWER Online SHOP or RC AMERICA ONLINE SHOP
is available only in the USA. Customers outside
of the US must contact the XRAY distributor in their
country. For a list of worldwide distributors, click
here.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?
There is no guarantee of exact shipping time.
It can take from a couple of days to a couple
of weeks. Actually, sometimes it may happen that
you receive only part of your order and the rest
will be placed in backorder. Check the link "Order
History" for detailed information about the
status of your current orders and backorders.
If your items are placed on backorder status you
will be notified via email as long as we received
your correct email.
HOW DO I CHECK IF MY ORDER HAS BEEN SHIPPED?
To check the status of an order, click on the
button "Order History" after you have
logged in. That page will indicate the status
of your orders. You can contact us at info@RCAmerica.com.
You can also cancel your order by calling us at
RC America: phone# (800)519-7221.
HOW DO I TRACK MY ORDER?
You can track an order as long as you have an
order number or tracking number. These will be
sent to you via e-mail every time you place an
order, or when an order has been shipped. Log
in to the X-SHOP or E-SHOP, and on the page that
appears enter the order number or tracking number
in the "Track Your Order" field and
click "Submit." The tracking information
will appear. For your MAX POWER or RC AMERICA
orders you will receive an email with the tracking
number once the item is shipped.
CAN I SHIP MY ORDER TO AN APO OR FPO ADDRESS?
Yes, we can ship to both types of addresses.
HOW CAN I CHANGE THE SHIPPING INFORMATION FOR
AN ORDER I HAVE ALREADY PLACED?
Contact RC America by phone (214) 744-2400, fax
(214) 744-2401 or e-mail info@RCAmerica.com
as soon as possible.
SECURITY & PRIVACY
WHAT IS THE PRIVACY AND SECURITY POLICY?
We believe that our site should be a safe environment
for anyone who visits and makes purchases. We are
also committed to respect and ensure your privacy.
For full details on our Privacy Policy, click on
Privacy Policy
Statement. All operations made through our secure
server are done using SSL encryption technology.
If your software is not able to cooperate with SSL
encryption technology you have an option to register
and log in through a standard, non-secure server.
Please be aware of the fact that if you use non-secure
server we do not ensure the confidentiality and
security of your information.
WHAT IS MY CREDIT CARD SECURITY?
We use Secure Socket Layer (SSL) encryption technology
to provide maximum security and encryption for all
your personal data entered to make a purchase. We
do NOT save any credit card information; after processing
your order information, we delete all credit card
information so that no-one can access your information.
(For more information see the Privacy
Policy Statement).
HOW DO I PROTECT MYSELF AGAINST ONLINE CREDIT
CARD FRAUD?
To ensure that your transactions are made through
a secure server, look for the small padlock icon
in the lower right portion of your browser window.
This ensures you that your information is sent through
the SSL encryption technology. (For more information,
check out the Privacy
Policy Statement.)
TECHNICAL ISSUES
WHAT ARE THE SUGGESTED SYSTEM REGUIREMENTS
FOR THIS SITE?
Operating system: Windows 95, 98, NT 4.0, Win
2000, Win XP or Mac OS8 Browser: IE 6.0 or IE
5.0 , Netscape Communicator 4.5, or AOL 4.0 Encryption:
If you want to use SSL encryption technology you
have to have Internet Explorer with cipher strength
50 bits and more. (If you want to know cipher
strength of your IE, click on HELP in tool bar
of Explorer and then click on About Internet Explorer).
NOTE: If you are using a previous
browser version, you may experience some difficulty
viewing this site.
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| May. 24-28 | REEDY
RACE |
| June. 8-11 | Roar
On-Road Nats |
| July. 1-11 | On-Road
Worlds |
| July. 19-23 | Roar
Off-Road Nats |
| Aug. 3-6 | 8th
Xray Challenge |
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Privacy
Statement